SHIPPING POLICY TEMPLATE

Sirano Store

United Kingdom

siranostorehelp@gmail.com

Sirano Store Shipping Policy

Our goal is to ensure a transparent and hassle-free shipping process for your convenience and satisfaction. Below, you will find details of our shipping process.

SHIPPING COVERAGE

Countries: We currently ship within the United Kingdom

Future expansion: Expansion to other shipping regions is being considered.

SHIPPING COSTS

Within the United Kingdom: Free shipping on all orders.

No hidden fees: All costs are clearly displayed at checkout.

ORDER PROCESSING TIME

Processing time: Orders are processed within 1 to 2 business days, Monday to Friday.

Order cut-off time: 10:00 pm Central Standard Time (Chicago).

Weekend orders: Orders placed on weekends are processed on the next business day.

TRANSIT TIME

Estimated delivery time: 5 to 7 business days.

Business days: Shipments occur from Monday to Friday.

Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transport issues.

Total delivery time: It will take approximately 6 to 9 business days to receive your order.

SHIPPING PROCESS

Reliable delivery services: We ship via DHL and FedEx.

Insured shipments: All shipments are insured. Please contact our customer service in the event of loss or damage during transit.

Eco-friendly packaging: We strive to use sustainable packaging materials to minimise our environmental footprint.

TRACKING INSTRUCTIONS

Tracking information: After purchase, you will receive an email with tracking information, including the carrier name and tracking number.

Track your order: You can track your order through our website by entering your tracking number in our tracking portal to view the status of your shipment.

Questions: Our support team is available to assist with any questions regarding order tracking.

MISSING ITEMS PROCEDURE

Reporting missing items: Please contact our customer service within 7 days of receiving your package via  siranostorehelp@gmail.com

Resolution: We will resolve the issue as quickly as possible and send a replacement item or offer a refund.

RETURN POLICY

Returns: Returns are accepted within 30 days from the delivery date.

Return conditions: Items must be unused, undamaged, and returned in their original packaging. Customised items cannot be returned.

Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Sirano Store will cover the return shipping costs.

Refunds: Refunds are processed within 14 days of receiving the returned item and are issued to the original payment method.

RESTOCKING FEE

No restocking fee: https://siranostore.com/ does not charge a restocking fee for any returns.

RETURN SHIPPING COSTS

For defective products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or has any other defect.

In cases of customer change of mind: The actual return shipping cost will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or the customer no longer wants the item.

Company information:

Sirano Store

 siranostorehelp@gmail.com

Contact form: https://siranostore.com/pages/contact-us

Customer service: Monday to Friday, from 9:00 am to 10:00 pm.